Getting Started with Reimagine911 Learning Resources
The Learning and Development workgroup recommends reading the following material as a starting point to learn about 911’s history, current ecosystem, ongoing research, and future recommendations and possibilities.
Must Reads
Code for America volunteers have put together short documents on key and emerging topics. These primers may be synthesized from larger studies or developed through individual research and are meant to facilitate quick learning on 911 topics.
Introduction to the Reimagine911 and Transform911
- Introduction to Code for America and Reimagine911 (coming soon)
- About Transform911 & Workgroups
- Want to join the National Action Team? Start here!
Primer and Glossary
- Map of the 911 System | From Call to Response
- Introduction to the Types of 911 Professionals and Their Roles
- 911 Emergency Communications Centers (ECCs) Operations
Alternative Response
Case Studies
Curated Content
This section contains prominent studies and reference material.
911 History and Current Landscape
- National 911 Program site [911.gov]
- Review the history of 911 from Transform 911’s Crash Course [Transform911]
- The 911 Call Processing System [Vera report]
- Overview of 911 [FCC.gov]
Research and Alternative Response
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Transforming 911: Assessing the Landscape and Identifying New Areas of Action and Inquiry
[Transform911] - The Community Responder Model [American Progress]
Next Generation 911